Refund policy

If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in its original packaging and can be verified to be damaged/faulty. 

Please write to us within 48 hours of receiving the product that you would like to exchange or refund at hello@merakibeauty.in with the following details:

• Invoice number 
• Order id
• Logistics partner
• Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request
  • In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage, mono-carton and outer packaging images (if any), too.
  • In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume / or wrong product delivered along with clear images or video of spillage (if applicable), mono-carton and outer packaging images too.

Once all the details are received, it would take our team 5 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with a new order id within 10 days. In the case of a product refund, once your request is approved the refund will reflect in your account within 10 days.

Please note orders for Gift boxes are not applicable for exchange or refund.

Meraki is not responsible for damage after delivery/ transit of products is completed.